Online Store Termsand Conditions – Sleepa

1. General Information

The products in the Sleepa online store are sold by:

Sleepa, a trade name of Ukkonen Co.

Business ID: 2900648-1

Location: Finland

We sell products to private individuals aged 18 or over in Finland and elsewhere within the EU.

We reserve the right to make changes to prices and delivery terms.

2. Products

The Sleepa online store sells padding products and other related products designed for sleep apnea masks.

These products are not medical devices, but rather accessories designed to enhance comfort.

3. Ordering

Products are ordered through the online store by adding them to the shopping cartand paying for the order at checkout.

After placing an order, the customer will receive an order confirmation via email. If using the online store feels difficult, orders can also be placed by phone.

4. Payment

Payment Service Provider

Paytrail Oyj (2122839-7) acts as the payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your bank statement or credit card bill and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In the event of a complaint, we kindly ask customers to contact the product supplier first.

Paytrail Oyj, Business ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181 830

paytrail.com/en/consumer/information-about-paying

6. Limitation of Liability

Sleepa is not liable for any issues related to the operation of the CPAP device or treatment outcomes.

The customer uses the products at their own risk.

7. Disclaimer

The products available in the Sleepa online store are accessories designed to improve CPAP mask comfort. They are not medical devices and do not replace treatment or instructions provided by healthcare professionals, nor do they replace the instructions provided by the CPAP device manufacturer.

Sleepa is not liable for improper use of the products, malfunctions related to the operation of the CPAP device, or any direct or indirect damages that may result from the use of the products.

The customer is responsible for assessing the product's suitability for their own use and for following the instructions provided by the manufacturer of their CPAP device.

8. Disputes

Any disputes will primarily be resolved through discussion and cooperation between the parties. If necessary, the consumer may contact the Finnish Consumer Disputes Board for assistance in resolving the matter.